Frequently Asked Questions
Orders
Orders are dispatched within 24 hours of receipt. Depending on the city you are ordering from, it could take 2-7 days for delivery. We use Aramex to get product to you as soon as possible.
All orders ship from our Auckland Warehouse.
Please email our team at hello@balmoralhealthco.com.au with any issues or queries and we will get things sorted out for you quickly.
There is no refund for a change of mind. If there is an issue with your order or stock has been damaged, please get in touch with our friendly customer service team on hello@balmoralhealthco.com.au
We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Yes, as soon as your order is dispatched, you will receivetracking details to keep you informed along the way.